Planning
Road map workshop for ALM Architecture
Test Management Optimization
ALM User Base Assessment
ALM Licenses Optimization
Solution Recommendation
Training Plan
Hardware & Client Support
Engagement Definition
Roles / Responsibilities
WBS / Plan Implementation
ALM POC / Foundation
Building
Design ALM Architecture
Design ALM Usage Framework
Installation or upgrade
ALM Integration with Solution Manager and Partner Interfaces
Setup of Groups / User Base
Customization & Configuration
Templates & Projects
Workflow
Setup Alerts & Email
Establish Reporting
Native
Custom Extracts
Integration with 3rd Party Dashboard Solutions
Run
Site Manager & Monitor Usage
ALM Licenses & Connections
Site Domains / Projects
Site Configuration
Project Maintenance & Cross Customizations
Groups & Permissions
Project Fields & List Values
Enforce Workflows & State Transitions
Alert Rules
Compliance Audits & Reporting
ALM Patches & Upgrades